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Updates are Changing Daily

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms

IMPORTANT

 

These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

HOW LONG TO STAY AT HOME

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system

DO

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services

DON’T

  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family
  • have had an organ transplant and are taking immunosuppressant medicine
  • are having chemotherapy or radiotherapy
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe chest condition, such as cystic fibrosis or severe asthma
  • have another serious health condition

.

 

Patient Information

NESTON MEDICAL CENTRE

PATIENT INFORMATION FOR YOUNG PEOPLE

WHAT IS A PRIVACY NOTICE?

A Privacy notice helps your doctor’s surgery tell you how it uses information it has about you, like your name, address, date of birth and all of the notes the doctor or nurse makes about you in your Healthcare record whenever you come to see us. It also tells you how we make sure your information is kept safe.

HOW DO WE PROTECT YOUR INFORMATION?

The General Data Protection Regulation (GDPR) came into force from 25th May 2018. This new regulation has been introduced to strengthen data protection for individuals within the EU. This will sit alongside the Data Protection Act 2018.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you such as: your name, why you are coming to see us, your birthday and year you were born, your address, the name of the person who will generally bring you to your appointments, your family doctor (General Practitioner or GP),  the reason that you are coming to see us, any information that your family doctor or you or your family gives us, test results, X-rays and any other information to enable us to care for you.

WHY DO WE COLLECT IT?

Our main purpose at Neston Medical centre is to deliver quality healthcare to adults and children. We collect the information we need to care for you in the best way. We ask for your address so that we know where we can contact you, we ask for your date of birth as your age may be important to your care and each time you come to see us we will write down things that you tell us, things that we tell you and any medicines or treatment we give you so that way we can look back at what we have done for you to make sure we are treating you in the best way.

WHAT DO WE DO WITH IT?

We keep the information we collect electronically and on paper. All of this information together is called your Health Record and anyone involved in caring for you at the practice can see what has been collected. This way we can all make the right decisions about your care with all of the information you have given us.

WHO DO WE SHARE IT WITH?

We keep the information we collect electronically and on paper. All of this information together is called your Health Record and anyone involved in caring for you at the practice can see what has been collected. This way we can all make the right decisions about your care with all of the information you have given us.

HOW DO WE KEEP YOUR INFORMATON SAFE?

Everyone working in our practice understands that they need to keep your information safe; this is called keeping your information confidential or protecting your privacy. They have training every year to remind them of this, we tell them that they are only allowed to look at your information if they are involved in your care or to help us run our practice and they understand that they must keep any information safe especially the information that identifies you. This might be your name or address and anything you come to see us about. We are not allowed to give any of this type of information to anyone who shouldn’t see it. This includes talking to them about it.

CHECKING WE ARE DOING OUR BEST

All GP Practices are checked by organisations to make sure they are treating and caring for patients and families in the best way they can. The people who inspect us may ask to see a small number of Health Records. They check that notes are written clearly and are kept safe to ensure that we are recording and storing your information safely.  

HOW LONG DO WE KEEP YOUR INFORMATION FOR

We will keep a copy of your information in our Practice for as long as you are registered with our Practice.

AM I ABLE TO SEE THE INFORMATION YOU COLLECT ABOUT ME?

Yes! You or your family will need to ask your doctor or nurse first though as there may be things that we would need to explain to you such as abbreviations or medical words.

CAN I HAVE A COPY OF MY RECORDS?

Yes! Your parent/ guardian will need to contact us to tell us what they want to see - it may just be part of your record, your x ray or a report. We will check they are who they say they are to make sure we are not sharing your information with anyone who shouldn’t see it. You may be able to request your health records yourself.

IF I THINK SOME OF MY INFORMATION IS WRONG CAN I DO ANYTHING ABOUT IT?

Yes! You or our parent or guardian needs to contact us at Neston Medical Centre. Let the practice know what it is that you think is wrong.

IF I’M UNHAPPY WITH THE WAY YOU’VE USED SOME OF MY INFORMATION CAN I DO ANYTHING?

Yes! Let us know by emailing us at Neston Medical Centre If you’re still not happy, you can contact the Information Commissioners office www.ico.org.uk

We hope this leaflet tells you what you need to know about the information we collect about you. If you want to know anything else, please email us at neston.medicalcentre@nhs.net

This information can be made available in other languages and formats if requested.

 

 



 
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