Noticeboard

Covid vaccines can now be booked for those who are over 80years old only, call 0151 336 4121 option # between 9am and 4pm for an appointment

Please note anyone who has not been invited or in this age group will not be able to make an appointment

As per latest government guidance, your second vaccine will be up to 12weeks after the first one...…..click below "Patient Leaflet" for further information on the vaccine

Patient leaflet Covid-19

 

Covid Vaccination clinic/appointment information for patients

 

  • Please act on your invite and make sure you attend your appointments when you arrange them.
  • Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives
  • Please don't ring the surgery to enquire about the vaccine unless we have contacted you asking you to do so

Due to the introduction of the new covid vaccine coming soon, its important we have your mobile number - please email it to neston.medicalcentre@nhs.net

 

 

 

 

Face Mask - If you cannot wear a face mask because of a disability or health problem, please click on link

https://mcusercontent.com/df71a60feb4a99d5d9813fc39/files/f77268b2-4a56-4de0-9aa1-b1f71a9f6166/Mask_Exemption_Cards.pdf

 

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Patient Privacy Notice

Patient Privacy Policy

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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