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Updates are Changing Daily

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms

IMPORTANT

 

These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

HOW LONG TO STAY AT HOME

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system

DO

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services

DON’T

  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family
  • have had an organ transplant and are taking immunosuppressant medicine
  • are having chemotherapy or radiotherapy
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe chest condition, such as cystic fibrosis or severe asthma
  • have another serious health condition

.

 

Appointments

Did you know you can book your appointment online?

If you are not already registered for GP online services please let a member of the practice team know.

All Patients requesting a doctor’s appointment will be assessed through telephone triage by either a doctor or nurse practitioner. 

A member of the reception team will ask you for a brief description of your problem. This will enable the clinical member of staff to prioritise your call. All information will be treated in the strictest of confidence.

You will be advised whether to expect a call either during the morning or the afternoon. However, if you can only take a call at a specific time, please let the reception staff know of your time frames. The clinical member of staff will try to accommodate this request.

The Clinical member of staff will assess your condition. If you require an appointment one will be arranged at a mutually agreed time, usually during the same day.

Appointments may also be booked online. In order to book these appointments you must be registered for online services.

We can arrange interpretation services for patients who do not speak English. Please let us know that you require this service when booking an appointment.

Practice Nurse Appointments

Appointments can be arranged up to 4 weeks in advance.

  • Chronic Disease Management Clinics such as Diabetes, COPD, Asthma; Coronary Heart Disease.

  • Contraception and Sexual Health services
  • Travel Vaccinations
  • Childhood Immunisation clinics

The General Practice Extended Hours service provides patients with GP and nurse appointments, blood tests and physio assessments outside of core general practice hours.

  • Monday to Friday 6:30pm – 9.30pm
  • Saturdays & Sundays: 9.00am – 6.00pm
  • Bank Holidays: 9.00am – 2.00pm

Extended Hours appointments can be booked up to 2 weeks in advance by ringing 0300 123 7743, operational from 8am to 8pm, or by phoning the practice and speaking to reception.

The service is available at the following bases:

1829 Building at the Countess of Chester Heath Park (CH2 1HJ)

Ellesmere Port Hospital (CH65 6SG)

Tarporley War Memorial Hospital (CW6 0AP)

Neston Surgery (CH64 4BN)

Helsby Health Centre (WA6 0BW)

Laurel Bank Surgery in Malpas (SY14 8PS)

Blood Tests

Blood tests are available at the following bases:

1829 Building at the Countess of Chester Heath Park (CH2 1HJ)

  • Tuesday, Wednesday and Thursdays 6.30pm – 9.00pm
  • And Sundays 9.00am – 11.30am

Ellesmere Port Hospital (CH65 6SG)

  • Tuesday, Wednesday and Thursdays 6.30pm – 9.00pm
  • And Sundays 9.00am – 11.30am

Neston Surgery (CH64 4BN)

  • Thursdays 6.30pm – 9.00pm

Laurel Bank Surgery in Malpas (SY14 8PS)

  • Mondays 6.30pm – 8.00pm

Please remember to take your blood form with you which is usually issued by the GP Practice

CANCELLATIONS

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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