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Noticeboard

Coronavirus Information:



The NHS in Cheshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


 


The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.


 


Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:


 



  • Stay indoors and avoid contact with other people as you would with the flu

  • Call NHS 111 to inform them of your recent travel to the country


 


Information for the public is available at gov.uk/coronavirus


 


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.


 


The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.


 


Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


 


 


Everyone is being reminded to follow Public Health England advice to:


 



  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.


 


You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus


 

Appointments

Did you know you can book your appointment online?

If you are not already registered for GP online services please let a member of the practice team know.

All Patients requesting a doctor’s appointment will be assessed through telephone triage by either a doctor or nurse practitioner. 

A member of the reception team will ask you for a brief description of your problem. This will enable the clinical member of staff to prioritise your call. All information will be treated in the strictest of confidence.

You will be advised whether to expect a call either during the morning or the afternoon. However, if you can only take a call at a specific time, please let the reception staff know of your time frames. The clinical member of staff will try to accommodate this request.

The Clinical member of staff will assess your condition. If you require an appointment one will be arranged at a mutually agreed time, usually during the same day.

Appointments may also be booked online. In order to book these appointments you must be registered for online services.

We can arrange interpretation services for patients who do not speak English. Please let us know that you require this service when booking an appointment.

Practice Nurse Appointments

Appointments can be arranged up to 4 weeks in advance.

  • Chronic Disease Management Clinics such as Diabetes, COPD, Asthma; Coronary Heart Disease.

  • Contraception and Sexual Health services
  • Travel Vaccinations
  • Childhood Immunisation clinics

The General Practice Extended Hours service provides patients with GP and nurse appointments, blood tests and physio assessments outside of core general practice hours.

  • Monday to Friday 6:30pm – 9.30pm
  • Saturdays & Sundays: 9.00am – 6.00pm
  • Bank Holidays: 9.00am – 2.00pm

Extended Hours appointments can be booked up to 2 weeks in advance by ringing 0300 123 7743, operational from 8am to 8pm, or by phoning the practice and speaking to reception.

The service is available at the following bases:

1829 Building at the Countess of Chester Heath Park (CH2 1HJ)

Ellesmere Port Hospital (CH65 6SG)

Tarporley War Memorial Hospital (CW6 0AP)

Neston Surgery (CH64 4BN)

Helsby Health Centre (WA6 0BW)

Laurel Bank Surgery in Malpas (SY14 8PS)

Blood Tests

Blood tests are available at the following bases:

1829 Building at the Countess of Chester Heath Park (CH2 1HJ)

  • Tuesday, Wednesday and Thursdays 6.30pm – 9.00pm
  • And Sundays 9.00am – 11.30am

Ellesmere Port Hospital (CH65 6SG)

  • Tuesday, Wednesday and Thursdays 6.30pm – 9.00pm
  • And Sundays 9.00am – 11.30am

Neston Surgery (CH64 4BN)

  • Thursdays 6.30pm – 9.00pm

Laurel Bank Surgery in Malpas (SY14 8PS)

  • Mondays 6.30pm – 8.00pm

Please remember to take your blood form with you which is usually issued by the GP Practice

CANCELLATIONS

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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