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Updates are Changing Daily

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms



These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.


  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family
  • have had an organ transplant and are taking immunosuppressant medicine
  • are having chemotherapy or radiotherapy
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe chest condition, such as cystic fibrosis or severe asthma
  • have another serious health condition



Neston and surrounding Areas Support List

Food home delivery

  • Tracey's Food Hallis well stocked, and they even have cooked chickens, pies, jams, cooked meats and fresh meat. They can do delivery services for hot and cold food. Call 0151 353
  • Local Milkman Gary is happy to deliver to new and old customers. Call 07486 874848
  • Paisley Grey are delivering fruit, veg, meat and eggs. Call 0151-336 7400 or email 
  • Willaston Community Farmare delivering provisions and logs locally.  See their Facebook page for more information.
  • Neston Pet Suppliesdelivers on Tuesdays and Fridays. See their Facebook page for details



Other practical support-including pickup services


  • Neston Community Centre – 0151 336 7805 or offering support to people most in need to ensure delivery of prescriptions and provide essential shopping.


  • Snow Angels- 0300 666 6226- Telephone befriending, Dropping off shopping and prescriptions, Dropping off emergency food parcels all Free.


  • Viva Assist- 07884 386246 or 01244 350- Chester + 10 mile radius. In light of the Coronavirus situation, we are now offering a ‘Shop ‘n Drop’ service as well as telephone or video companionship. £18.50 per hour.
  • Ellesmere Port and Surrounding areas Self Isolation Help0151 357 2092 or if you are self isolating and unable to get to the shops these offer emergency food bags, toiletries and also pet supplies if in need


  • Neston Private Hire can collect shopping and prescriptions. Call them on 0151 336 3999 or 0151 336 1555.



Isolation and support services- Telephone only.


  • OPAL- 07923 425 239/ 07512 632 515- developing a telephone support system throughout the crisis period.
  • Age UK Cheshire- 01606 881 660- Practical support (e.g. access to food whilst self-isolating
  • Access to information and advice, befriending support to tackle the impacts of self-isolation.
  • Independent Age- 0800 319 6789- Telephone Befriending.
  • MIND- 01928 563612- Telephone Befriending.


Mental Health Helplines

  • Samaritans- 116 123
  • Threshold Women’s Mental Health- 0808 808 6000- Mon- Thurs 10am-12pm & 2pm- 4.30pm.
  • SANEline- 0300 304 7000- Mon- Sun 4.30pm-10.30pm.
  • CALM Males Only- 0800 585858- Mon-Sun 5pm- Midnight

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website